Terms of Service

These terms are an agreement between you and Denomy Web Services (202603117150 (LA0089057-A)), Malaysia (“Denomy,” “we,” or “us”) for your use of Nadi2, the hosted web service at nadi2.com, and this website (together, the “Service”). By using the Service, you agree to these terms and to our Privacy Policy, which is part of them. If you use the Service on behalf of an organisation, you confirm that you can bind that organisation to these terms, and “you” includes it.

1. Your account

You must be at least 18 years old, have the legal capacity to form a binding contract, and not be barred from using the Service under the laws of Malaysia or any other applicable jurisdiction. Keep your sign-in details and connected credentials secure. You are responsible for activity in your account.

2. Bots and AI output

Bots act with the instructions, permissions, and connected accounts you give them, including when you are not watching, such as in scheduled routines. Actions your bots take, such as sending messages, changing data, making purchases, or running commands, are taken on your behalf and are your responsibility. Give bots only the access they need, and require approval for actions that are hard to undo.

AI output can be inaccurate or incomplete. Review it before you rely on it. Do not use the Service where an error could cause death, injury, or serious harm, or to make decisions with legal, medical, or financial consequences for others without qualified human review.

3. Acceptable use

You may not use the Service, or direct a bot, to:

• Break the law or infringe the rights of others.
• Send spam, distribute malware, or commit fraud.
• Access systems, accounts, or data you are not authorised to access.
• Interfere with the Service, circumvent its limits, or use its computers for cryptocurrency mining or attacks on other systems.
• Violate the terms of the model providers or connected apps you use through the Service.
• Create accounts by automated means or to evade limits, or resell or provide the Service to others without our written permission.

4. Your content

You keep ownership of the content you provide and the output your bots produce, and you are responsible for having the rights to provide it. You give us permission to host, process, and transmit that content only as needed to provide the Service, as described in our Privacy Policy. We may use aggregated or de-identified usage data to operate and improve the Service. If you send us feedback, we may use it without obligation to you. Keep your own copies of content that matters to you.

5. Third-party services and your own API keys

The Service connects to model providers, voice and memory services, computer providers, and other apps that you choose and configure. Those services are governed by their own terms, and we are not responsible for them. Nadi2 does not bill for model usage: usage on your own API keys is billed to you by your provider, and you are responsible for those fees and for any other fees those services charge you, including usage your bots incur.

6. Paid plans and billing

Paid subscriptions, with a free trial, will be offered when Nadi2 launches. Prices are shown before you subscribe. Subscriptions renew automatically at the end of each billing period until you cancel, and we charge the payment method on file through our payment processor. Prices exclude taxes unless stated otherwise.

If your plan starts with a free trial, we collect a payment method at signup and charge it when the trial ends unless you cancel before then. Cancelling during the trial ends it, and you are not charged.

Plans are subject to the fair use limits below. If a payment fails, we may pause paid features until it succeeds. We will notify you before a price change takes effect on your next renewal, and you can cancel before it does.

7. Fair use

Paid plans include the computer-hours a month and the number of computers running at once shown for your plan. A computer counts toward those hours only while it is running. Rebuildable caches and dependencies are not kept.

If an account goes beyond these limits or places an unreasonable load on the Service, we may slow or pause its computers and will contact you before taking further action. We do not charge for computer use beyond your plan.

8. Cancellation and refunds

You can cancel at any time from your account's billing settings or by emailing support@nadi2.com. Cancellation stops future renewals; you keep access until the end of the period you paid for. Payments are non-refundable and partial periods are not prorated, except where required by law.

9. Changes to the Service

We may add, change, or remove features. Features marked as beta or preview may be incomplete or change without notice, and we do not promise the Service will be uninterrupted or error-free. If we materially reduce a paid feature during your billing period, we will tell you in advance, and you can cancel and receive a refund for the unused period.

10. Termination

You can stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these terms, do not pay, or put the Service or others at risk, or if the law requires it. Where reasonable, we will tell you first. If we terminate your account or stop offering the Service for reasons other than a violation of these terms, we will give you reasonable notice and refund any prepaid fees for the unused period.

When an account is deleted, its bots and routines stop and we delete its content as described in our Privacy Policy, so save anything you want to keep first. Terms that by their nature should survive termination, such as fees owed, disclaimers, limits of liability, and indemnity, continue to apply.

11. Disclaimers

TO THE EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of liability

TO THE EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR US$100.

Nothing in these terms limits liability that cannot be limited by law, such as for fraud, gross negligence, or death or personal injury caused by negligence, or rights you have as a consumer that cannot be waived.

13. Indemnity

To the extent permitted by law, you will compensate us for third-party claims, and reasonable related costs, arising from your content, your bots' actions, or your violation of these terms or the law.

14. Changes to these terms

We may update these terms. For material changes, we will notify you before they take effect. If you do not agree, you can cancel before then. Continuing to use the Service after that means you accept the updated terms.

15. Governing law

These terms are governed by the laws of Malaysia. The courts of Malaysia have exclusive jurisdiction over any dispute about them, subject to any consumer protections that cannot be waived.

16. General

These terms, together with our Privacy Policy and any terms shown when you buy a plan, are the entire agreement between you and us about the Service. If any part is unenforceable, the rest stays in effect. Not enforcing a term is not a waiver. You may not transfer these terms without our consent; we may transfer them in connection with a merger, acquisition, or sale of assets. Neither of us is responsible for delays caused by events beyond reasonable control. We may send you notices by email or in the Service, and you can send notices to us at the address below. These terms are written in English. If they are translated, for example into Malay, the English version prevails.

17. Contact

Denomy Web Services (202603117150 (LA0089057-A))
Malaysia
support@nadi2.com